My Sun application was taking too long that I had this feeling it was denied. I was right, but Sun Shop in Park Square made an appeal to their credit management.
I originally intended to apply for the Call & Surf Plan 999 since having a broadband and a separate prepaid sim for call and texting are almost the same. Being ineligible for that, I had to choose 2 350 plans — one for me and the other for Jan. I told them that applying for the Call & Surf Plan 999 and another 350 postpaid plan’s pretty much the same as paying monthly for their broadband and the 2 350 plans. It was stupid! All the girl Sun-rep did was smile. She’s probably thinking that she’s only doing her job or she must have realized her company’s stupidity. Anyway, I gave what was required yet they still asked for payslips of the last two half-month pay periods. That was weird considering my Certificate of Employment is the latest. Oh well, requirements are requirements so I had to return the following day. >_>
Again, lining up took longer than talking to their customer service. ~_~ I gave the payslips and filled up a form requiring three landline #s for verification purposes. They told me I would hear from them in 24 hours which WAS A MAJOR BULL. I don’t remember how many days it took, but they eventually called only to ask for a number from a relative. I gave the same number as the one I wrote on the form. I haven’t heard from them in days again, so Jan and I went to the shop only to be asked for a number. AGAIN AND AGAIN AND AGAIN. GRR~ It was hard to give them a number of a relative when most of them aren’t living in the Philippines anymore.
Last September 18, a lady called my place and said that my application is already under credit management. I would hear from them in 2 days. Imo, they shouldn’t be STATING SUCH LIE. Not receiving any call in the span of 2 days, we went to Sun again. This time, I found out my application was denied. They didn’t say why or how, but they said they’re making an appeal to the credit management. THEY SHOULD. I have a postpaid broadband plan with them, so why deny me this time!? I am paying a LOT of big bills that the amount of 350 isn’t even a quarter in any of them. Globe was even willing to give me a plan PhP1200. Only for a measly 350, they deny me!? They’re even stricter than Citibank that hasn’t failed me in any of my purchases. ~_~ They gave my Mom a third line which really pissed me off. I guess they would only approve an application if you show a competitor’s bill. I also believe that the customer is a priority if you’re willing to pay a big amount of moolah during the moment you’re in their shop. Like when my officemate was getting the Easy Broadband
Plan 779, she was given priority while they almost ignored me when I wanted to apply for the Call & Surf Plan. *shakes head*
I’m already having second thoughts about pursuing my application especially now that Globe has the SUPER-UNLI promo. It may be for a limited time, but I’m starting to think that unlimited call and texting from Sun isn’t all that when there’s Skype even.
I was inspired to write this post because of this. Karen‘s also pissed at Sun because her Call & Surf Plan 999 application’s also taking, but I don’t know if that was denied as well.
UPDATE: I accompanied my Father to Sun Shop yesterday, so I inquired about my application. Turns out it was approved last October 2, yet they haven’t bothered to contact me. That took almost a month, Sun Cellular! 😐