Oi eBay

August 30, 2008 7:29 PM

Daily

Tags: Ebay

I’m supposed to blog about the gig last night and the short celebration of Carol’s birthday. But I’ll do that later and will talk about something eBay-related since they finally responded to my complaint. >_> Days ago, I got a reminder about leaving a feedback to a buyer. This buyer didn’t complete the transaction — he didn’t bother to contact me again after I have given him payment instructions and when I asked his shipment details. I filed a dispute over an unpaid item. I was surprised when I got an email reminding me of the feedback. I thought I would be able to leave a NEGATIVE FEEDBACK since the item was unpaid. I shouldn’t have bothered to expect such. The only options I got were POSITIVE and LEAVE FEEDBACK LATER. >_> The person isn’t deserving of a positive feedback. Leaving a negative feedback for such transaction must be done, so that sellers will be aware of the buyer’s poor performance. Due to eBay’s feedback change, the sellers are helpless on this matter.

The customer support’s reply to me is:

I understand what your trying to point out. However, your under no obligation to leave a feedback for the buyer if you think the buyer doesn’t deserve to have a positive feedback. I also understand that the new feedback policy is a bit bias against the seller.

The change in the Feedback system is designed to improve the eBay marketplace which should benefit both buyers and sellers. Improving the Feedback system should increase buyers’ confidence making them trust sellers more.

I am happy to have been of some assistance to you in this matter. Thank you for being part of the eBay community, and have a great eBay day!

I don’t see what benefit/s the sellers can get from not being able to leave negative feedback/s to buyers who deserve it! And, a BIT bias? It’s not just a bit, man. I haven’t received a decent support from these people. Oh yeah, to the person who sent the reply above, know the difference between YOUR and YOU’RE please. Geebuz~

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