In May this year, I discovered CashCashPinoy’s promo of Kipling bags. I’ve been looking at their deals several times and eventually decided to order this particular backpack.
So I ordered using COD because that’s my preferred choice when I buy online except on certain circumstances. Anyway, the arrival of the bag was three days after order placement. I have no idea if that’s three business days, but I ordered on a Saturday. The order should have arrived on Tuesday that week if I include Sunday in the three-day wait. But getting the bag on Wednesday wouldn’t have been bad as long as the order arrives. Wednesday came and there was still no dleivery. I then emailed CashCashPinoy’s customer support.
To whom it may concern,
I placed an order for a Kipling backpack and I still haven’t received it nor has anyone come over to pick up payment as stated in the email below. Let me know of the status. Your quick reply would be greatly appreciated. Thank you.
A system-generated response was received right away. A reply from an actual customer support came the day after at 6:14PM.
Thank you for writing to CashCashPinoy!
We understand you are inquiring for a follow up for your Cash on Delivery transaction.
We will now follow up the collection of your payment and delivery for the Kipling Ravier Backpack- Multicolor Stripes.
Rest assured that we are diligently working on improving our processes to make sure this doesn’t happen again.
We appreciate your continuous patience and support to CashCashPinoy as we build a better online shopping experience for you.
Should you have further inquiries, please feel free to send us an email at email@example.com, and we will be more than willing to assist you. You may also contact us via our Live Chat support from Monday to Friday (11am to 8pm). Just click the Live Support button on the right side of our webpage. Rest assured that all of your concerns will be addressed promptly.
– Saving Feels So Good! –
Still no delivery, I sent another email on May 18.
I don’t think this issue has been solved at all. Please provide me date and, if possible, time of delivery of the item. This is already past the delivery in 3 days offer. I’d appreciate a clarification on the long delay.
On May 19, a customer support named Happy responded.
Thank you for writing to CashCashPinoy and we are sorry for the delays.
Upon checking, we this has been escalated to the Logistic team already. Rest assured that we will keep you posted.
Should you have further inquiries, please feel free to reply to this email and I would be glad assisting you.
– Saving Feels So Good! –
Keep me posted? That was bull. There was no delivery and no updates why my order was taking long. I sent another email on May 21. I tried to be as patient as I could.
I never received a response to that email. Not even the system-generated one. On May 25, I told them to cancel my order.
We would like to sincerely apologize for the delayed delivery which led you to cancel the transaction.
we will coordinate this to our Logistic team and we will make sure that this won’t happen again.
If you have other questions or concerns, feel free to contact us via email: firstname.lastname@example.org or you may try our live chat by clicking the live chat button from the right part of our website. Our chat line is open from 11:00 am to 8:00 pm (Mondays to Fridays).
As if coordinating with their logistics team will still make any difference. I’ve read tons of people who had the same issue besides being sent defective or questionable products. The problem is beyond the shipping. I didn’t have the energy nor time to get angry at them so I waited as much as I could. In the end, I just thought that the bag and I aren’t meant to be. 😛 I actually had several transactions with them before and never had a problem probably because they were service offers like spa where I only needed vouchers. After this experience, I swore I won’t be ordering from them anymore. At the moment where consumers don’t have protection from businesses with bad services, I suggest keeping away from CashCashPinoy as much as possible. Even similar online deals. Me and my friends have had worse, but that’s another story.